Back to Sip N ShineSTATUTORY GUEST PROTECTION

Cancellation & Refund Policy

Transparent terms regarding table bookings, private banquet holds, bill adjustments, and payment policies at Sip N Shine.

On-Premises Dining Settlement Policy

All dining bills and orders at Sip N Shine are settled directly on premises at your table or the cashier desk upon completion of your meal. Standard online table reservations require zero upfront fee or payment details.

1. Standard Table Reservations

Zero Booking Fee: There is no charge to submit, modify, or cancel a table reservation through our website.
Table Hold Window: Reserved tables are held for a maximum of 15 minutes past your scheduled time. If your party is delayed, please notify the concierge desk so we can endeavor to extend your hold.
Voluntary Cancellation: If your plans change, we request that you cancel your reservation at least 2 hours prior to your seating time to allow waiting guests to be accommodated.

2. Private Event & VIP Suite Banquets

For bespoke full venue takeovers, corporate dinners, or private elemental VIP suites (Vayu, Agni, Prithvi, Jal) where a pre-authorized deposit or banquet agreement is executed:

Cancellation > 72 Hours100% full refund of the security deposit, or full credit transfer to a rescheduled future date.

Cancellation 24 – 72 Hours50% deposit refund or 100% rescheduling credit valid for 90 days.

Cancellation < 24 HoursDeposit is non-refundable due to customized raw ingredient sourcing, culinary prep, and dedicated staff allocation.

3. Quality Assurance & Immediate Bill Adjustments

Guest satisfaction is our utmost commitment. If any prepared dish or beverage fails our strict culinary benchmark or dietary specification, please notify our service captain immediately. We will promptly:

Replace the dish with an alternative of your choice with expedited preparation, or
Remove the disputed item charge entirely from your final bill before payment is requested.

4. Online Payment Gateway Notice & Refund Processing

Please note that direct online payment checkout on this website is currently in closed staging mode. Online payment processing will only be enabled after final regulatory clearance and merchant gateway auditing.

When digital ticketing or online pre-authorizations are activated, any eligible refunds will be credited directly to the original payment instrument (Credit Card, Debit Card, UPI, Net Banking) within 5 to 7 business days from the date of approval.

5. Grievance Redressal & Billing Queries

For questions regarding any invoice, banquet deposit, or cancellation request, please contact our Guest Relations Office:

Designation: Billing & Grievance Desk

Entity: SMEH Ventures LLP (Sip N Shine Flagship)

Email: grievance@sipnshine.com / contact@sipnshine.com

Address: Plot No. 1, SMEH Ventures Building, Sehlar Mala, Janori Road, 10th Mile, Nashik, Maharashtra – 422207, India