Terms & Conditions

1. Corporate Entity & Scope

The Sip N Shine Hospitality Complex is conceived, owned, and operated by SMEH Ventures LLP, a Limited Liability Partnership incorporated under the laws of India, having its Registered Office at:

By accessing this portal, booking table reservations, placing contactless dine-in orders, or entering our premises, you agree to comply with these Terms & Conditions.

2. Table Reservations & Holding Policy

• Table reservations are held for up to 15 minutes past the scheduled booking time before being released to walk-in patrons.
• There is zero reservation fee for standard table bookings.
• For Elemental VIP Suites (Vayu, Agni, Prithvi, Jal) and private banquet takeovers, bespoke minimum spends and written advance arrangements apply.
• Detailed cancellation and rescheduling guidelines are published in our dedicated Cancellation & Refund Policy.

3. Age Restriction & Mandatory Physical Photo ID

• HAPAKz Nightclub: Strictly 21 years of age and above after 8:00 PM. Original physical government-issued photo ID (Aadhaar, Passport, or Driving License) is mandatory at the door. Digital screenshots or college IDs are not accepted.
• The Sitting Bar & Lounge Mixology: The legal drinking age in the State of Maharashtra is strictly enforced. Guests under the statutory age will not be served alcohol.
• Dining Venues (Annapurna, Hanneul, Open-Air): Welcome all guests of all age groups. Minors must be accompanied by a responsible adult guardian.

4. Pure-Vegetarian Sanctum & Kitchen Integrity

Our flagship restaurant Annapurna operates as a strictly pure vegetarian sanctum with segregated culinary equipment, prep stations, and cookware. Zero non-vegetarian food or ingredients are permitted within the Annapurna dining hall or its dedicated kitchen. Dedicated Jain and Satvik preparation is available upon request.

5. Food Allergies & Dietary Disclaimers

While our culinary brigade takes extraordinary precautions to prevent cross-contamination, dishes prepared in multicuisine kitchens (Hanneul, Open-Air) may be produced in facilities handling gluten, dairy, tree nuts, and soy. Guests with life-threatening food allergies must inform the service captain prior to ordering.

6. Code of Conduct & Right of Admission

Management reserves the absolute right of admission. Dress codes (smart casual across dining; evening chic for nightclub) are strictly enforced. Disruptive behavior, harassment, intoxication, possession of illegal substances, or unauthorized commercial photography will result in immediate escort from the premises without refund.

7. CCTV Surveillance & Physical Security

For the safety and protection of all guests and team members, 24/7 Closed-Circuit Television (CCTV) surveillance is operational across all public circulation, entry, dining, and terrace zones. Footage is handled strictly in accordance with Indian security and privacy standards.

8. Grievance Redressal Desk & Nodal Contact

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian laws, any grievances regarding service, reservations, or conduct may be directed to: